[August, 2023]
Cancellation Policy
Once a purchase is made and the product has been downloaded, cancellations are not typically accepted. We recommend reviewing your selection carefully before completing your purchase to ensure it aligns with your requirements.
Refund Policy
At Pixaab.com, our focus is on delivering top-notch design templates that meet your expectations. Once a product has been downloaded, we generally do not offer refunds. This policy is in place to protect the integrity of our digital products and the efforts of our designers.
Problem Resolution
If you experience any issues or challenges with a purchased product, we encourage you to contact our dedicated customer support team at support@pixaab.com. We are committed to assisting you with any problems you encounter and finding suitable solutions.
Exceptional Circumstances
n exceptional cases where a downloaded product is found to be significantly different from its description, contains critical issues, or does not function as intended, we may consider issuing a refund. Such cases will be evaluated on an individual basis by our customer support team.
Contacting Us
If you encounter difficulties with a product, please reach out to us via email at support@pixaab.com with a detailed description of the issue. We are here to provide prompt assistance and resolve any technical problems you encounter.
Your Responsibilities
Before completing a purchase, we recommend thoroughly reviewing the product description, previews, and other available information to ensure the product aligns with your expectations. It is your responsibility to make an informed decision before proceeding with the purchase.
Refund Processing
If a refund is deemed appropriate based on the circumstances and the evaluation of our customer support team, the refund will be processed using the original payment method used for the purchase. The processing time for refunds may vary depending on the payment provider and other factors.
Changes to the Policy
Pixaab.com reserves the right to modify or update this cancellation and refund policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated.
We appreciate your understanding of our cancellation and refund policy. Our goal is to ensure your satisfaction with our products and services. Should you have any questions, concerns, or require assistance, please do not hesitate to contact us at support@pixaab.com.